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Customer Support
Membership
Cancel Subscription
To cancel your membership, please type the email address you used when you signed up to wesendocs.
FAQ'S
Why has my credit card been charged?
If you have ordered/purchased a product or subscribed to a service on a
3-days trial
basis for €9.95, we suggest that you check
your latest
bank statement to see
the
transaction - any
transaction from us is managed with 3D Secure technology.
Cancel your membership.
You are free to cancel your subscription at any time. There is no mandatory
membership
period. If you wish to terminate your membership all you have to do is click on the my
account tab. Once your subscription has been cancelled, no further charges will
be made to your card. Cancellation does not, however, affect other services and/or
benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €54.00 | Every 14 days |
| €27.00 | Every 7 days |
| €13.50 | Every 3 days |
After you have cancelled your membership, no further charges will be made to your card. Keep in mind you can always reactivate your membership or register a new service account at any time. Terminating your membership does not affect other enabled services on your wesendocs.com user account for the period that have been charged already. wesendocs.com will send you a notification of cancellation to the E-mail address indicated when you opened the account. Lost or non-delivered receipts do not annul the validity of your request for cancellation. This is based solely upon the information stored in the wesendocs.com customer database. Nevertheless, it is your sole responsibility as a customer to enter a valid E-mail address. It is also your responsibility as a customer to check for E-mails that have been redirected to your spam-folder. Please contact customer service if you need more information on how to prevent these types of errors in E-mail delivery.
I'd like to request a refund. What is your policy?
The trial subscription price is non-refundable and we do not make
refunds for incomplete monthly subscriptions. We may, however, at
any
time and for any reason decide to grant a refund,
discount or exclusive benefit to a subscriber. The amount and terms
linked to the refund in question, and the decision to grant such a
refund, is at our sole discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your wesendocs.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the wesendocs.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your wesendocs.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the wesendocs.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Why has my credit card been charged immediately after subscribing to the service?
If you wish to access our service, you must first pay the amount
of
€9.95 for a
3-day
trial period. The trial period amount is non-refundable from the
moment
you
start
using
the service.
You may still apply for a refund if the service hasn't been
activated.
I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-day
subscription
trial
version of €9.95 with a
fixed
trial
period. After the duration of the trial period is over, your
subscription is
automatically extended
into a basic subscription plan according to our Terms of Services,
to
which
you have
agreed. By terminating your subscription before the trial ends, you
will
avoid this
from
happening. In order to cancel your account,
please contact us immediately.
How may I contact you?
Our customer service is
open 24/7 all year round and can
be accessed through E-mail, chat and
phone. We suggest that your first point of contact is via E-mail. In
case
you are trying to
contact us through the chat service and have connectivity issues,
please
send us
an E-mail and a customer support representative will contact you as
soon
as
possible.
What can I expect after terminating my subscription?
After you have terminated your subscription no further charges
will
be made
to your
card. Any information stored about you is deactivated according to
our
service's
GDPR
policy. If you wish to get a refund, you must NOT have activated or
used
the
service.
All personal data can be erased upon request.
I just registered to your service but have yet to receive any login data. What should I do?
An introductory E-mail with all your login information has been
sent
to the
E-mail
address used when you opened the account. We recommend you check
your
spam
and trash
folder. If you still have trouble finding it, please contact our
customer
support.
Customer support
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